Frequently asked questions
General Questions
What is your return policy?
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please email support@mygaragehero.com.
How do I track my order?
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on Australia Post's website.
Can I cancel or modify my order?
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our product risk-free.
Product Questions
Does the product come with warranty?
Does the product come with warranty?
Yes! We offer 12 months warranty with free returns. Please contact support@mygaragehero.com to arrange your claim.
Is the product safe to use?
Is the product safe to use?
Yes, our product has undergone rigorous testing to meet the highest safety standards and comply with all industry regulations, ensuring safe to use. Our jump leads are equipped with spark-free technology and multiple built-in protection features, including an NTC thermistor for temperature regulation, overcurrent protection that powers off the device after 5 seconds if the current exceeds 150A, and overvoltage protection that prevents operation if the external voltage exceeds 13.5V. Additionally, the product includes automatic high and low-temperature protection with LED status indicators, short circuit detection with buzzer and red fault light alerts, and anti-reverse polarity protection to prevent incorrect connections.
How do I care for the product?
How do I care for the product?
We recommend making sure that the product is kept in a cool location in its case when not in use.
What size engine can the Boost N' Inflate Jumpstart?
What size engine can the Boost N' Inflate Jumpstart?
Suitable for up to a 5-litre petrol engine or a 3-litre diesel engine. For the best results, we recommend fully charging your device before attempting to jumpstart.
Payment Questions
What payment method's do you accept?
What payment method's do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), Afterpay, PayPal, and Apple Pay.
Do you offer instalment payment options?
Do you offer instalment payment options?
Yes, we offer instalment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Is my payment information secure?
Yes, we take the security of your payment information seriously. All transactions are processed through secure payment gateways, utilising industry-standard encryption technology to safeguard your personal and financial data. Rest assured, your information is fully protected at every step of the process.
Shipping Questions
How long does shipping take?
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on all orders. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
Contact Questions
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team by emailing our team at support@mygaragehero.com.
What are your business hours?
What are your business hours?
Our business hours are Monday through to Friday from 8:00am to 5:00pm AEST.
How can I provide feedback?
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@mygaragehero.com