Frequently Asked Questions
Have a question? We’re here to help.
General Questions
Do you have a physical store?
We’re currently online-only and based in Sydney. This lets us keep costs down and offer free shipping Australia-wide. You can order securely through our website 24/7.
How do I contact customer support?
You can reach us via our Contact Page or by emailing support@mygaragehero.com. We aim to respond within 24 hours (Monday–Friday).
Product & Tech
What size engine can the Boost N’ Inflate start?
The Boost N’ Inflate (standard) handles up to 5.0L petrol and 3.0L diesel. The Boost N’ Inflate Pro is designed for larger vehicles, handling up to 8.0L petrol and 8.0L diesel.
Can I charge my phone with it?
Yes. Both models have USB outputs for charging phones, tablets and other devices. The standard unit has a 10,400mAh battery, and the Pro has a 20,000mAh battery.
How long does it hold a charge?
It can hold charge for around 6–12 months. For emergency readiness, we recommend topping it up every 3 months.
Tyre Repair
Are tyre repair kits legal in Australia?
Yes — they’re legal for temporary roadside repairs to get you safely to a workshop. It’s not a permanent fix, so always have the tyre professionally inspected afterwards.
What kind of punctures can I fix?
The kit is designed for punctures in the tread area up to around 6mm (like nails or screws). Do not use it for sidewall damage, shoulder damage, or large gashes.
Shipping & Delivery
How long does delivery take?
Standard shipping is typically 3–5 business days. Express shipping is usually 1–3 business days. Remote areas can take longer.
How do I track my order?
You’ll receive an email with your Australia Post tracking number as soon as your order is dispatched.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. To start a return, visit our Warranty & Returns Centre.
My item is faulty. How do I claim warranty?
All products include a 12-month warranty. If your unit isn’t working as expected, lodge a claim via our Warranty & Returns Centre and our team will help you fast.
Is return shipping free?
For warranty claims and defective items, we cover return shipping. For change-of-mind returns, check our Returns Policy for details.